Question for auto shop owners………..

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   How do you handle ‘walk in the door’ work vs ‘appointment work’?
Background; we live in a small town with very limited auto repair facilities, of the couple that are here, they are backed up all the time. They will stop work on vehicles in the bay, to handle someone that walks in the door with something ‘urgent’. For us that scheduled a time, we not given a committed(nor a rough estimate) time for completion. What would be a 12 hour ‘book-time’ job stretches to over a week or more. Is this a common practice nowadays?

Edited by Lars(wi) - 2 hours 56 minutes ago at 2:50pm

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Lars(wi) Members Profile Send Private Message Find Members Posts Add to Buddy List Orange Level Access Joined: 14 Sep 2009 Location: Permian Basin Points: 8246	Post Options Post Reply Quote Lars(wi) Report Post Thanks(0) Quote Reply Topic: Question for auto shop owners……….. Posted: 3 hours 9 minutes ago at 2:37pm
	How do you handle ‘walk in the door’ work vs ‘appointment work’? Background; we live in a small town with very limited auto repair facilities, of the couple that are here, they are backed up all the time. They will stop work on vehicles in the bay, to handle someone that walks in the door with something ‘urgent’. For us that scheduled a time, we not given a committed(nor a rough estimate) time for completion. What would be a 12 hour ‘book-time’ job stretches to over a week or more. Is this a common practice nowadays? Edited by Lars(wi) - 2 hours 56 minutes ago at 2:50pm
	I tried to follow the science, but it was not there. I then followed the money, and that’s where I found the science.

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Coke-in-MN Members Profile Send Private Message Find Members Posts Add to Buddy List Orange Level Access Joined: 12 Sep 2009 Location: Afton MN Points: 42077	Post Options Post Reply Quote Coke-in-MN Report Post Thanks(0) Quote Reply Posted: 2 hours 32 minutes ago at 3:14pm
	Two fold - if someone has a breakdown that can be easily fixed - a way to have a new satisfied or prospective customer . If a major or long repair or diagnostic then a appointment is the answer . While traveling I had a drivers side window on my truck lower but refuse to go back up , no problem EXCEPT is was below ZERO out . Stopped at a auto dealership to see if they could help - said they were booked up but if i could wait they would see if someone would be free . 14 minutes late service writer contacted me - 3 mechanics had got window back up - said regulator was bad - just don't lower window until I got to somewhere who could fix it fully . Asked about their shop cost - said next time they would charge - this time on them .
	Life lesson: If you’re being chased by a lion, you’re on a horse, to the left of you is a giraffe and on the right is a unicorn, what do you do? You stop drinking and get off the carousel.

steve(ill) Members Profile Send Private Message Find Members Posts Add to Buddy List Orange Level Access Joined: 11 Sep 2009 Location: illinois Points: 89066	Post Options Post Reply Quote steve(ill) Report Post Thanks(0) Quote Reply Posted: 1 hour 26 minutes ago at 4:20pm
	A shop should NOT be taking that much "urgent" work... Most jobs dont fall in that catagoy.. They should wait just like everyone else.. Now if you SCHEDULE and leave you car so they can work on at their LEISURE as they have SPARE TIME.. and give you a discount, thats different. No 12 hour job should take a week to complete. Your going to loose business if you work like that. Edited by steve(ill) - 1 hour 25 minutes ago at 4:21pm
	Like them all, but love the "B"s.

DMiller Members Profile Send Private Message Find Members Posts Add to Buddy List Orange Level Access Joined: 14 Sep 2009 Location: Hermann, Mo Points: 34768	Post Options Post Reply Quote DMiller Report Post Thanks(0) Quote Reply Posted: 21 minutes ago at 5:25pm
	Working in a shop along a Interstate we saw our share of Urgent and Needed back on the road work. Weed thru some diagnostics where if is Easy fix, work them thru, otherwise offer number to tow companies or point to a Pay Phone(Back then). Most with real problems were looking more for a Rental Car company in most cases and would get back to the car at a later date.