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DMiller 
Orange Level Access
Joined: 14 Sep 2009
Location: Hermann, Mo
Points: 32359
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 Topic: BIG Surprise today
Posted: 12 Feb 2025 at 2:48pm |
Have a MOEN Shower 'Kit' we bought and installed in the Master Shower, Body Jets, High Mount Rain head, Hand spray head, all on separate on/off controls fed from a Central Temp control valve. Series is a 'PRESUMED' 775 Chromed paid less than $1000 back in 2004 or 5.
Had the spray head start dripping pretty constant and then rain head seems to not fully drain so started looking for Cartridges for All Three on/off controls, no one had in reasonable distance range, those I found were HIGH Dollar as only came in sales 'Kits'(Entire Set) $3200, one rep stated I should call MOEN Direct. So week later I call 800 BUY MOEN, nice gal on phone, we discussed what we had bought originally to rehab the last house in Warrenton in 2004 or 5 but never did that rehab installing in this house, explained what seeing and wanted to order replacement cartridges. NO Problem got address, email, telephone then noted receipt on my email and would be a few days shipping time. I questioned how she had billed for these without getting my Card Number, "Lifetime Warranty" and the Company is aware at roughly 10-15 year intervals do require cartridges, No Charge.
Puffed Up as a old Bullfrog on that, made my day.
Edited by DMiller - 12 Feb 2025 at 2:49pm
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steve(ill)
Orange Level Access
Joined: 11 Sep 2009
Location: illinois
Points: 83618
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Posted: 12 Feb 2025 at 3:40pm |
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LIfetime Warranty..... and i doubt 2% of the people actually take them up on that Warranty..... 20 years and people FORGET..... Good Job !!
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Like them all, but love the "B"s.
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jaybmiller
Orange Level Access
Joined: 12 Sep 2009
Location: Greensville,Ont
Points: 23653
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Posted: 12 Feb 2025 at 5:18pm |
I found a busted old 'breaker bar' in a pickup one day...'brand name', looked it up, company was bought up by someone else, looked them up, they were bought up by Proto. So I emailed Proto and asked, kinda jokingly, if they were honouring the 'lifetime warranty' ? She said YES, sent two links, 18 and 24" bars , I said the 24 was probably it, She asked for my info, sent it , 4 days later DHL dropped off the Proto 24" breaker bar !!!! Bottom line... if never hurts to ASK !!!
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3 D-14s,A-C forklift, B-112
Kubota BX23S lil' TOOT( The Other Orange Tractor)
Never burn your bridges, unless you can walk on water
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Thad in AR.
Orange Level Access
Joined: 12 Sep 2009
Location: Arkansas
Points: 9542
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Posted: 12 Feb 2025 at 7:12pm |
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Very good to know that some companies still stand behind their products
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Pat the Plumber CIL
Orange Level
Joined: 11 Sep 2009
Location: Springfield,Il
Points: 4838
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Posted: 12 Feb 2025 at 7:44pm |
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Most faucet manufacturers will warranty a faucet for the life of the original purchaser. Problem is getting ahold of them. Telling them which faucet model. Then Telling them which part. And yes in 7 to 10 business days they will send you free parts . Moen is the best at answering the phone in a reasonable amount of time. Other manufacturers might have to call you back when they find the time. Or they want names , addresses, phone numbers, email addresses to send you junk mail ,telemarketer calls , an email a day for the rest of your life. Delta will only warranty electronic touch or wave faucets 5 years and require proof of purchase. Read the fine print when you buy something
Edited by Pat the Plumber CIL - 12 Feb 2025 at 7:46pm
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You only need to know 3 things to be a plumber;Crap rolls down hill,Hot is on the left and Don't bite your fingernails
1964 D-17 SIV 3 Pt.WF,1964 D-15 Ser II 3pt.WF ,1960 D-17 SI NF,1956 WD 45 WF.
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jaybmiller
Orange Level Access
Joined: 12 Sep 2009
Location: Greensville,Ont
Points: 23653
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Posted: 12 Feb 2025 at 9:17pm |
When go to install a new faucet get replacement cartridges AT THE SAME TIME ! Either buy or get free ones, toss in the drawer in whatever room they're for OR tyrap them to the shutoffs UNDER the sink. You DID install shutoff, right ???? Unlike the 'contractor' when he did a 'complete' remodel of the upstairs bathroom..... ( yeah, it's already leaked....)
Edited by jaybmiller - 12 Feb 2025 at 9:18pm
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3 D-14s,A-C forklift, B-112
Kubota BX23S lil' TOOT( The Other Orange Tractor)
Never burn your bridges, unless you can walk on water
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tom51
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Joined: 04 Apr 2019
Location: USA
Points: 51
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Posted: 12 Feb 2025 at 10:39pm |
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Moen has replaced 3 cartridges, two on the kitchen faucet one on a butler faucet always no charge. Our home has all Moen faucets because of their lifetime warranty
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DMiller
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Joined: 14 Sep 2009
Location: Hermann, Mo
Points: 32359
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Posted: 13 Feb 2025 at 3:17am |
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Great responses, just got lucky this time, and yes did have ball valve shut off installed for every plumbing drop, cheap investment as were the 20a electrical outlets circuits and breakers I installed. A little forward thinking has helped a lot.
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SteveM C/IL
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Joined: 12 Sep 2009
Location: Shelbyville IL
Points: 8373
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Posted: 13 Feb 2025 at 12:10pm |
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Got a Price-Phister in kitchen in 08. Have got parts in mail free. Most trouble comes from the sprayer valve. Put in at least 3. Now loosing finish in places but according to warranty that's covered as well. She's looking at new sink and probably will use something different so my freebe may be moot.
Edited by SteveM C/IL - 13 Feb 2025 at 12:13pm
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