Awful Parts Service

First off, let me tell you that I am a parts guy myself and I understand that everybody has bad days behind the counter, but this morning I had on of the most insulting parts experiences ever buying parts at a local old A-C now AGCO mostly New Holland dealer.  I needed a couple of false ring hopper bottoms that were cracked on the A-C planter I'm working on and after checking the dealer locator at work I found out this dealership had some on hand.  I called yesterday to make sure that they had them there.  This morning I drove up there to pick them up.  The two parts were on the counter when I got there.  While there, I stood at the counter for close to ten minutes before anybody would even notice me.  One guy was on the phone, three others, who I don't know what their job titles were when you stand behind the counter, just stood there.  Finally after ten minutes I said to the one guy just standing there that these are my parts here and he told me that one of the other guys would help me.  After another few minutes a more dressed up guy came out, who I think might have been the owner, seen me standing there waiting and asked me what I was working on.  I told him, and he said something like "great" and walked off.  A few more minutes passed and the one guy was still on the phone and another guy showed up from the back finally and asked me if he could help me.  I told him that these are my parts here on the counter.  He went to ring me up and then asked if there was anything else that I needed.  While waiting I had spotted an old A-C box on one of the shelves behind the counter and I asked him if that was for sale, he said no that it was just storage for some castle nuts.  I said okay and I told him if it was a old part that I would be interested in buying it.  He then told me that he had some old stuff upstairs and I asked if I could go up and look at what he had.  He then replied in a raised voice insulting manner, "If you think that you're gonna buy that stuff for fifty cents a piece or something I'm not gonna waste my time!!!"  I think I took one step back in shock and replied "Okay" with my head down somewhat.  I never gave this guy any indication that I wanted to buy this stuff under list price and I was willing to pay full price for a few items for my shelves at home.  He continued to total up my parts, and by that time he could tell that he had insulted me and that he had made my visit to his dealership a memorable one.  He told me my total for my two parts was fifty one dollars and some odd cents.  I had just cashed my pay check at the bank earlier in the morning and got three hundered dollars worth in fifty dollar bills to spend on booze and fireworks for the upcoming weekend.  When he told me the total, I dropped two fifties on the counter and he asked me if I had a dollar instead, I opened my wallet to show him and told him that the smallest bill I got right now is a fifty.  He then acted like he was doing me a favor by shaving a few cents on the parts to get the total under fifty bucks.  I think he was just doing it cause he was to lazy to count change or didn't have enough change to break a fifty.  He then started to make small talk about old A-C planters and other A-C stuff in a effort to repair the damage he had done and I replied with yes and no and other one or two word answers.  He got my change for me and told me if I wanted to go upstairs I was welcome too.  I took half a step to the right to come around the counter and thought to myself I don't care what's upstairs I don't need it that bad and told him no that's okay.  He replied with "maybe next time huh?"  I said yeah and walked out thinking if I had just treated a customer like that at our dealership I would be out of a job. 

Wow, sounds like a first class bozo.